FAQ
Most Frequent Questions & Answers
- Make sure the Air Fryer is plugged into a power outlet and the Frying Drawer is shut.
- The Air Fryer is not On.
- No mode has been selected
- The Frying basket is overfilled with ingredients
- Temperature is set too low.
- Cooking Time is set too short
- In the middle of cooking process, carefully lift the Frying Basket out and shake it to separate the overlapped ingredients, then place theBasket back inside and close lid to continue.
- Use oven snacks or brush a thin layer of oil on the surface of the ingredients before cooking for crispier results
- Soak the cut potatoes in water for at least 30 minutes to remove the starch, but be sure to dry them properly before cooking. Add a brush of oil or cut the potatoes into thinner fries for crispier results.
- The motor or internals aren’t working correctly. Shut the Air Fryer off immediately and safely. Contact Modernhome Customer Care for warranty instructions.
- When preparing greasy ingredients, the oil or grease produces some white smoke and this is normal.
- White smoke is caused by grease or oil. To prevent this, clean the Frying basket.
- Position the handle in a vertical position and securely push the Frying Basket into the Drawer until a click is heard.
- Only fill the Frying basket to the Max line, and prepare ingredients in turns.
Instruction Manuals
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Lifetime Warranty
With a Lifetime Warranty on all accessories, a 1 Year warranty on the product and our friendly live customer service, you can enjoy your favorite meals with confidence.
You can fill out the form, email us at customercare@skylinebrands.com, or You can call us at 847.357.9077 between 10am – 5pm (CST)